Good afternoon, Dr Hart
Here's what Upnovia has brought back to Lumière Skin Clinic since launch.
Revenue from returning patients
£11,280
£8,710 already attended£2,570 booked and upcoming
Patients contacted
612
of 2,392 with marketing consent
Replied
198
32.4% reply rate
Bookings
41
6.7% of contacted · avg £275
Booked value by month
Treatments booked after an Upnovia message
From message to appointment
Each patient counted once
Campaign performance
A patient can appear in more than one campaign, so rows add up to more than the totals
1,780
patients still to reach. The next batch of 120 goes out on Tuesday 7 October.
26
conversations passed to your team, including every medical question.
14 (2.3%)
opted out. They were removed from every campaign straight away.
Recent bookings
Initials only. Full details stay in your booking system.
Revenue by treatment
Booked value, since launch
A booking counts when a patient books within 30 days of an Upnovia message. Values come from your clinic price list. Upcoming bookings move to "attended" once the appointment is marked complete in your booking system. Every figure on this page is sample data for a fictional clinic.
Sent by WhatsApp from your clinic's own number. Patients see your clinic's name, not Upnovia's.
Campaigns
Choose which groups of patients Upnovia contacts, and when
How messages sound
Messages are written in your clinic's voice and signed by a named team member
Patients see "Amara from Lumière Skin Clinic"
Keeps replies at a level your team can handle
Preview
Amara · Lumière Skin Clinic
Patient safety and compliance
Rules every campaign follows
Only contact patients who agreed to marketingChecked against your booking system before every send
Always onNever name prescription-only medicinesMessages talk about reviews and appointments, in line with MHRA and ASA rules
Always onPass medical questions to your teamSide effects, suitability and aftercare are never answered automatically
Always onHonour opt-outs straight away"Stop" or similar removes the patient from every campaign
Always onSkip patients seen in the last 21 daysAvoids messaging someone who has just been in
Skip patients with a note on fileFor example an open complaint, or a "do not contact" flag
Notifications and booking
When a patient needs a person to reply
Booking systemNew bookings and attendance sync every 15 minutes
ConnectedWeekly summary emailMondays at 08:00, to the clinic owner